Terms, Conditions AND PRIVACY

Your confidentiality matters to us

As a premium online retailer for adult products, PINKDEVIL respects your right to privacy.

All issues related to your order(s) from this site will be discreetly and confidentially handled, including:

* purchasing

* payment

* packaging

* delivery

* contact (we will get in touch with you only when absolutely necessary)

* your details.

Your information will not be shared, passed on or sold to anyone outside of our business, and will always remain with us confidentially.

Responsible Retailing

We do not and will not knowingly collect information from any person under the age of 18. If you are under the age of 18, you must not use the Site or submit any personal information. Due to the nature of some of our products, you must be 18 or over to use and shop on our Site.

We do not encourage under 18s to attend or book one of our parties. If a young adult is aged 16 or over is in attendance at a party, we will leave this to parental discretion, but we actively would not encourage this.

This policy was last updated on Wednesday 6th February 2019.

Personal Information we may collect about you

We receive personal information about you that you give to us, that we collect from your visits to our Site and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it. 

We collect the following information if you choose to give it to us in connection with your account registration on our Site or social media pages, your purchases or general enquiries, when exercising your legal rights or by corresponding with us by phone, email or other means and is provided by you entirely voluntarily. 

The information you give to us can include your name, contact details (such as phone number, email address and postal address), enquiry details, your opinion of our products and services and certain marketing preferences. There are some circumstances where we need the information (pursuant to our contract with you), for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. If you don’t provide us with this information we may not be able to provide our services to you or be able to interact with you in the way you would expect.

When you visit our Site we automatically collect:

  • the frequency of your voucher and discount downloads;
  • the internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the Site;
  • the date and time you used our Site;
  • the pages you visited on our Site and how long you visited us for;
  • details regarding when and how you consented to receive marketing communications from us (including the date you provided your consent);
  • cookie, pixels and beacon identification information (for more information please see our Cookie Policy).

Registration and promotions

 As part of our commitment to excellence in customer service, we use registration forms to make it easy for you to leave your contact information, such as your name and email address. This facilitates future order processing and lets us contact you about new products, specials and other promotions we may have.

To participate in our promotions, customers must go through this registration process. Registration data can then be used to contact winners of promotions.

Your details will be kept confidential at all times.

Your information will not be shared, passed on or sold to anyone outside of our business, and will always remain with us confidentially.

Disclosure of your personal information by us

We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.

Security and links to other sites

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information. 

Your rights in relation to your personal information

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received full details of your request. 

Contact and legal information

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy.

To contact us for any reason, including to exercise any of your rights in relation to your personal information, please write to our Data Protection Team at PINKDEVIL LIMITED, 85 Great Portland Street, London. W1W 7LT or call us on 0333 444 0023, or email us at dataprotection@pinkdevil.co.uk